Can I pay using a bank account?

Yes. You can add bank accounts and credit cards by going to your Billing Settings. Click the “Add new bank account” button and follow the instructions. Once your bank account is added, you will have the option to pay via ACH transfer at checkout.

Your bank account information is not stored on Lumi servers, it is securely encrypted and stored by our payment provider Stripe.

How do I add team members to the Lumi Dashboard?

Lumi is better with teammates. The Dashboard is designed to bring together design, operations, supply chain, logistics and accounting into one collaborative space. Adding members of your company to Lumi makes it easier to manage your packaging from a central location. There is no additional charge for inviting users to Lumi.

Joining an existing team on Lumi

To join an existing team on Lumi, ask someone on your team to follow the steps below.

Inviting your team to Lumi

To invite team members to your company’s Lumi Dashboard, go to User Settings or follow these steps:

  1. Login to your account at lumi.com/login
  2. Click on your avatar in the top right of your Dashboard, then click Settings.
  3. Click the Users tab. 
  4. Click Invite user, then input your team member’s information. (You can also resend the invitation email or revoke access for new users from your Users tab.)
  5. Your new user will get an email, inviting them to share your dashboard. When they click to accept their invitation, they’ll be prompted to create a password. 

Currently, all users have the same permissions on the Dashboard with access to all of your company’s addresses, payment methods, artwork files, orders, invoices, etc., but customized permissions are coming the future. Stay tuned for any changes on our Updates page.

What is the Dashboard?

The Dashboard is your team’s home base on Lumi. The Dashboard allows you to collaborate on sourcing, manufacturing and supply chain. It allows you to manage your saved items, reorder items, request quotes, view order history and track shipments.

You must be signed in to access your Dashboard. Once you are signed in, visit lumi.com/items to see your Dashboard.